Shipping Policy

At NewTrandz, we aim to deliver your order safely and as quickly as possible.

Delivery Time

Our standard delivery time is approximately 3–7 business days after your order has been confirmed and dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges may vary depending on the product, order, location, and ongoing promotions.

• Free Shipping: Some products, offers, or promotional campaigns may include free shipping.

• Paid Shipping: Shipping charges may apply to certain products or orders.

• Any applicable shipping charges will be communicated or displayed during the ordering process.

Order Processing

Orders are generally processed after order confirmation. We may contact you through phone or WhatsApp to verify your order and delivery details.

Orders may be delayed if the provided contact or shipping information is incomplete or incorrect.

Delivery Attempts

Our courier partner may make delivery attempts according to its delivery procedures. Customers should provide an active phone number and accurate delivery address.

If an order is returned because the customer is unavailable, refuses delivery, provides an incorrect address, or fails to respond to the courier, additional shipping or re-delivery charges may apply.

Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays can occasionally occur due to courier issues, weather, holidays, high order volumes, or other unforeseen circumstances.

NewTrandz is not responsible for delays caused by circumstances outside our reasonable control.